BOOK SAFELY - TRAVEL SAFELY

We understand you may feel a little hesitant to book adventure travel when precautions and restrictions in connection with travel activities are constantly changing. To remove the uncertainty, we have now adapted our cancellation policy for all new bookings departing in 2021 and 2022.

For travel booked during the period 15th November 2021 – 15th February 2022, only a 10% deposit is paid for travel in 2021/2022.


Cancellation terms

If you need to cancel your trip, we will refund the amount for any reason.

Refund of the full amount

Receive a refund; this now also includes deposits that were previously non-refundable.

Fast refund

If you cancel the trip, you will receive the money back in your account within 14 days. According to the Package Travel Act, you are entitled to a refund within 3 months.

Questions and answers

Do the new cancellation terms apply to all bookings?

The new cancellation terms apply to all NEW bookings made in the period between 15th November 2021 and 15th February 2022. 

If you already have a booking, the original terms and conditions apply:

Travel in January to September 2021 must be cancelled at least 90 days before departure to receive a full refund.

Travel in October 2021 to December 2022 must be cancelled at least 180 days before departure to receive a full refund.

Will I get the deposit refunded if I cancel?

Yes, both the travel and security deposit will be refunded.

When will I get my money back if I cancel?

We guarantee that the money will be returned to your account within 14 days of you cancelling. Cancellation must be made in writing.

Are there any cancellation fees?

There will be a small cancellation fee per passenger. See Terms and Conditions.

If the deposit amount is less than the cancellation fee, normal cancellation terms apply.

How do I book?

You can book as per normal on NAC's website. The customer terms and conditions will be added to the order automatically.

What about, flights, hotels and transfers?

If you have booked flights, hotels and transfers on your own you must contact the relevant supplier for their cancellation terms.

Will I get my money back if NAC cancels the trip?

Yes, you will.

Will I get my trip refunded if travel restrictions prevent me from leaving?

Yes, you get it regardless of when you cancel.

If the trip should be affected by Covid-19, you will also have the opportunity to rebook the trip for a new date.

Will the refund conditions apply to me if I have a rebooked trip?

Unfortunately not. The adapted conditions only apply to new orders, and not to rebookings. However, if you rebook a trip and the trip should be affected by Covid-19, you will have the opportunity to rebook the trip again.

Is it safe to travel?

Our operations on land and on-board ships consist of small groups and we always follow current recommendations regarding public health. All necessary measures have been implemented to make you feel safe and protected on our travels.

Terms and conditions

This offer applies to all new bookings of adventure travel with NAC purchased between 15th November 2021 and 15th February 2022, for travel in 2021 and 2022. You can cancel your booking for any reason and get the trip and deposit refunded (for a small cancellation fee per person, as described below) within 14 days of sending the refund email. Standard deposit and payment terms apply.

*Travel in January to September 2021 must be cancelled at least 90 days before departure. Travel in October 2021 to December 2022 must be cancelled at least 180 days before departure. Normal terms apply to cancellations made later than 90/180 days before departure.

The "Book safely - travel safely" offer applies to all experiences booked with NAC.

Cancellation fee per person:

  • Sea-based tours i.e. Arctic Haute Route, Sjøveien / Stella Oceana: 1500, NOK

  • Land-based operations, i.e. Camp Lofoten, corporate event: 1000, NOK

Proud sponsors

Chaqwa – Norwegian Adventure Company partner
Coca Cola – Norwegian Adventure Company partner
Norwegian Adventure Company
Arctic Adventure Club

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